Return Policy

LKWooden Return Policy

Thank you for choosing LKWooden. We take pride in providing high-quality wooden puzzles and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below.

Returns
- Eligibility: You have 30 calendar days from the date of receipt to request a return. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Non-Returnable Items: Certain products such as gift cards or custom orders are non-returnable. Please contact us if you have any questions regarding your specific order.

Refunds
- Inspection: Once your return is received, our team will inspect the item. We will notify you via email once your return has been processed.
- Approval: If your return is approved, a refund will be issued to your original payment method.
- Processing Time: Please allow a few business days for the refund to appear on your account, depending on your card issuer's policies.

Exchanges
- Defective or Damaged Items: If you receive an item that is defective or damaged, please contact us immediately. We will arrange for a replacement or repair.
- Procedure: Exchanges for non-defective items are subject to availability. If you wish to exchange an item, please follow our standard return process and place a new order for the desired product.

Shipping
- Return Shipping Costs: Customers are responsible for the cost of return shipping unless the item is defective or damaged. Shipping fees are non-refundable.
- Address: Please return your items to the address provided in your return confirmation email. Contact our support team if you require further instructions.

How to Initiate a Return
1. Contact Us: Reach out to our customer support team at hi@lkwooden.com with your order number and reason for return.
2. Receive Instructions: We will send you detailed instructions on how to return your item.
3. Ship Your Return: Pack your item securely and ship it back using a trackable shipping service.
4. Confirmation: Once we receive and inspect your item, we will confirm your refund or exchange.

Questions?
If you have any questions or need further assistance regarding our return policy, please contact us at hi@lkwooden.com. Our friendly support team is here to help!

*Please note that LKWooden reserves the right to modify this return policy at any time without prior notice.*